Terms & Conditions

As an Emerald Rewards member, the following terms and conditions apply to members immediately after enrollment.

  1. Application for membership for the Loyalty Card is open to any individual aged 14 and above.

  2. Accrual

    • Upon approval, applicant will be given a Membership no. via email and text. Once you receive your personal number, you may begin accruing credits immediately.

    • Points are based on completed purchases, earning 1 credit for every 100/- spent.

    • Members must provide their Emerald Loyalty number at all times during any purchase for credit accrual; in the event you fail to provide your number before the end of day, a system trace will be difficult to obtain.

    • Accrual of credits are valid on regular priced menu items, and are not applicable on special offers, gift card purchases, weekly offers, or items such as confectionary or business partner purchases, unless otherwise advertised.

  3. Redemption

    • Members may redeem their credits at any time, spending a maximum of 2,500 credits in single purchase, during any 24-hour period. Each credit is equivalent to 1/-, and cannot be exchanged for cash. Redemption credits may be redeemed for any menu item at MNKafé. Redemption program is subject to change without notice and any changes can be found on our website: www.mnkafe.com. To redeem credits, you must have a membership card with you. Membership cards are available at a fee of 100/-. IN the event your card is lost or stolen, please advise MNKafé immediately. While we will not be responsible for any transactions done using your card, we will endeavor to ensure that our members are safeguarded from any unfortunate occurrences of the same, and will take steps to block and freeze your account.

    • Redemption can only be done by the card holder and must be presented during the transaction; credits cannot be transferred or sold.

  4. Credit & Card Expiration

    • All credits will expire within 18 months from the time of accrual. Within this time frame, your credits must be redeemed. Balance of any remaining points will be forfeited after 18 months.

    • The Terms & Conditions set forth can be amended at any time without prior notice. It is the responsibility of the card holder to obtain the latest terms & conditions from the website at www.mnkafe.com.

Thank you for choosing to be part of our Loyalty Rewards programme!

Kaunda Avenue, Mombasa, Kenya | contact@mnkafe.com | 0711 665233 or 0777 665233

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